Privacy Policy
Western Reserve Handyman LLC (WRH) uses the contact information, project description, location, and optional photos you submit to review your request, respond to you, arrange service, and maintain service records.
Where your request goes
Our website and private lead storage use Vercel. Requests are forwarded to our customer management system. Owner lead emails use EmailJS, and phone push alerts use ntfy with a generic notice rather than your contact details or photos. When customer acknowledgements are enabled, text delivery uses Twilio and acknowledgement email delivery uses Resend. These service providers process the information needed for storage, delivery, and handling your communication choices.
Photos and sensitive information
Project photos are resized and stripped of embedded location metadata before storage. Please avoid uploading identification documents, financial records, or other sensitive information. Photos are intended for reviewing your project, not for public marketing without your permission.
Advertising measurement
This site uses Google Ads measurement to understand quote requests and contact activity. Campaign identifiers may be associated with a request so we can understand which advertising led to it. Your form details are not included in the conversion event.
SMS acknowledgement terms
Selecting the separate SMS consent checkbox on our quote form authorizes Western Reserve Handyman LLC (WRH) to send automated text messages about your quote request, scheduling, appointment reminders, and project updates. These messages will not be used for marketing or promotional purposes. The checkbox is unchecked by default. Selecting Text Message as your preferred contact method alone does not grant automated text consent.
Text consent is optional and is not a condition of requesting or receiving service. Leave the SMS consent checkbox unchecked to request service without automated texts. Message and data rates may apply.
When enabled, the acknowledgement is scheduled no earlier than three minutes after the request is saved by our CRM. Texts wait outside 8am–8pm in your recorded messaging time zone. Delivery may be delayed or fail. Please allow up to 24 hours for a response; an acknowledgement does not confirm a booking or final price.
Message frequency varies with your service request. Our current automation remains limited to one automated acknowledgement text per request when enabled; no new reminder or follow-up sequences are activated by this consent update. Earlier consent records keep their original wording and limits and are not expanded by these updated terms.
The selected WRH text sender is (216) 516-1351. Reply STOP to opt out or HELP for help. For support or to withdraw consent, call (216) 210-4048 or email info@westernreservehandyman.com. Our public voice number remains (216) 210-4048.
After a withdrawal, pending automated texts are suppressed. If you later want to receive texts again, contact us to review your request and permission. Sending START or UNSTOP does not create a new service request or enroll you in a recurring program.
We do not sell or share mobile numbers, mobile opt-in information, or text consent with third parties or affiliates for marketing or promotional purposes. Service providers may process this information on our behalf to deliver messages, retain consent evidence, and honor your choices.
We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.
We retain the submitted consent wording and version, the time of consent, the phone number it covers, and withdrawal and delivery records. Carriers are not liable for delayed or undelivered messages.
Website terms
Website information and quote requests do not confirm a booking or final price. Service details are agreed with you before work is scheduled. Please allow up to 24 hours for a response; WRH does not offer emergency service through this form.
These SMS terms apply only to service-related messages and HELP/STOP controls, not marketing or promotional messages. Your SMS consent is separate from your preferred contact method.
Records and your choices
We retain records as needed for responding to inquiries, providing services, and normal business recordkeeping. To ask about your information, request a correction or deletion, or withdraw permission to use a photo, contact info@westernreservehandyman.com. Some service records may need to be retained.